Teams troubleshooting

LeaderKit isn't showing in Teams

1. Wait a few hours after your admin uploads and pins the app.
2. Sign out of Teams and back in.
3. Ask your admin to check that the setup policy used is the one assigned to you.

I'm not getting reminders, or LeaderKit isn't replying

You're probably not linked yet.

1. Send status to LeaderKit in Teams to check.
2. If you're not linked, follow "Linking your LeaderKit account in Teams".

Other things to check:

• In a team channel: LeaderKit only replies when you @mention it, and in channels it only handles prep.
• Team not connected: if LeaderKit asks you to add the LeaderKit tab, the team isn't connected to a workspace yet. A team owner adds the LeaderKit Channel tab and picks a workspace.
• Setup not finished: your admin may not have granted consent or uploaded the app. See "Set up LeaderKit in Microsoft Teams".

If none of these help, email us. Some causes can only be checked on our side.

My link code has expired

Codes are valid for 15 minutes. Go to Settings → Integrations → Microsoft Teams → Get link code for a new one, then send link and the code straight away.

My Teams email is different from my LeaderKit email

Automatic linking needs the emails to match. Use a link code instead. If you linked the wrong account, send unlink, then link again.

Consent or sign-in error such as AADSTS65001

Admin consent hasn't been granted in your organisation, or was granted by someone without the right role. Ask your admin to repeat step 1 of the admin guide.

My admin can't upload the app

Custom apps may be blocked. In Teams apps → Manage apps → Org-wide app settings, check that custom apps are allowed. Then check that LeaderKit is Allowed and available to your users.